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News / Ramsgate Veterinary Practice – Plunketts - Defies the Rules!
Designed to exceed expectations and “create an experience for clients and their pets, like no other vets in the area”. This is how the team at Plunketts Veterinary Surgery describe the new site to which they have recently relocated. The new site offers an extended range of services and facilities in a very modern environment, whilst maintaining a warm and friendly atmosphere. The new site is in Princes Road, close to The Viaduct.
The “wow factor” is the very modern and spacious reception and waiting area. The concept of the open plan design is to enable the team to bond with their clients and pets from the second they enter the building. Removing the usual reception desk defies the rules but the team passionately believe in customer focus and having no barriers between them and their clients.
“Clients will be in for a big and pleasant surprise when they first see it,” explained Peter Hicks, Practice Director.
“Having cared for Ramsgate’s pets for over 40 years, we have a long-standing, loyal client base. Having outgrown our old site at 154 High Street, Ramsgate it was difficult to offer the level of service we wanted to. We have listened to their feedback over recent years and created a veterinary practice to meet their needs, give them something extra and to wow them. It’s also a great way to thank them for the understanding and patience during a very difficult year in 2020.”
In a central location, the new site offers clients ample on-site parking and easy access – very different from what they have been used to!
With four consulting rooms, two operating theatres and a dedicated dental suite, the team of three Veterinary Surgeons, four Veterinary Nurses, two Patient Care Assistants, an Animal Care Assistant and two Receptionists will be able to offer a greater availability of appointments. The addition of separate dog and cat wards will ensure minimum stress for their patients.
“We are passionate about giving our clients the best customer service and clinical care for their pets and this move will enable us to do both,” concluded Peter.